CartZen values your satisfaction and aims to ensure a positive shopping experience. If you are not completely satisfied with your purchase, please read our Return and Refund Policy below. Return Requests To initiate a return, please email us at [email protected] within 30 days of receiving your order. Include your order number and a brief reason for the return in your email. Eligibility for Returns To qualify for a return, items must be: – Unused and in the original packaging – Accompanied by a receipt or proof of purchase Return Shipping Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Non-Returnable Items Certain types of items cannot be returned, including: – Gift cards – Downloadable software products – Some health and personal care items Exchanges At this time, we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.Contact Us If you have any questions about our Return and Refund Policy, feel free to reach out via email at [email protected]. Thank you for choosing CartZen for your outdoor and travel needs!